KB0046 - Collecting a Memory Dump

KB0046 - Collecting a Memory Dump

Purpose

The purpose of this document is to provide steps for collecting a memory dump. Occasionally, Ironman Software support may request a memory dump of one or more of the processes involved with the functioning of our software. These memory dumps allow us to diagnosis issues. 

Process

To create a crash dump file with Task Manager, use these steps:

1. Open Start (or press Ctrl+Shift+Esc).
2. Search for Task Manager and click the top result to open the app. 
3. Click the Details tab.
4. Right-click the application or process and select the "Create dump file" option.

We will typically require memory dumps of processes such as: 
  1. Universal.Server.exe
  2. pwsh.exe
  3. powershell.exe
  4. Universal.Agent.exe
Memory dumps are typically large in size and will require uploading to our Dropbox file shares and cannot be attached to support cases. Memory dumps compress well and upload times can be shortened by zipping the Please contact a support agent for a link to a file share. Note that memory dumps include the entire memory of the process in question and may contain sensitive information. 

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