KB0034 - How to collect logs

KB0034 - How to collect logs

Purpose

The purpose of this article is to provide clear ordered steps for users of PowerShell Universal and to submit them to Ironman Software (typically for a support case).

Background

Having logs from PowerShell Universal is typically needed to assist with troubleshooting issues. Providing a quality bug report can help to speed up the time to resolution.

Version 5.x Procedure

1. Recreate the issue (if applicable) and note the time ⌚
2. From the PowerShell Universal console, navigate to 'Platform', 'Logging', 'Log Files'
3. Click 'Download ' to download a .zip file containing the logs. The typical filename would be logs.2025-09-16.zip
4. If you haven't already, raise a case (ticket) with us using the 'Contact Us' dialog of the Ironman Software home page then attach the .zip to the case.
5. Please include a summary that explains the issue that is occurring along with the timestamp (from Step 1) of approximately when the issue occurred.


Version 4.x Procedure


1. Recreate the issue (if applicable) and note the time ⌚
2. From the PowerShell Universal console, navigate to 'Platform', 'Logging'.
3. Click 'Download System Logs' to download a .zip file containing the logs.
4. Attach the .zip to your case (ticket) once you raise one using the 'Contact Us' dialog of the Ironman Software home page.
5. Please include a summary that explains the issue that is occurring along with the timestamp of approximately when the issue occurred.




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