KB0016 - Capturing a Network Trace in Chrome or Edge

KB0016 - Capturing a Network Trace in Chrome or Edge

About

Occasionally, Ironman Software support engineers will request more information while trying to diagnosis a problem that may be happening when access PowerShell Universal. Since PowerShell Universal is a web application, web application developer tools can be useful to track down problems between the user's browser and the PowerShell Universal service. 

Steps

These steps work for both Google Chrome and Microsoft Edge. 

Step 1

Press F12 or click the ellipsis in the top right corner of your browser and click More Tools \ Developer Tools. 

Step 2

Click the Network tab and then ensure that Preserve Log is enabled. 

Step 3

Reproduce the problem or take the steps instructed by the Ironman Software support engineer. 

Step 4

Click the Export HAR... button (down arrow) to export the network activity to a file that you can share within Ironman Software. 

    • Related Articles

    • KB0037 - Clearing the Chrome\Edge Browser Cache

      Purpose: The purpose of this document is to outline how to clear the Google Chrome and Microsoft Edge browser cache. The cache is used to store session information and files. IMS support may as to perform this while debugging issues. Steps: 1. ...

    • KB - 1008 Tax/VAT Exempt at checkout

      Scope In this article you will learn how to make a tax-free purchase at checkout. Problem How do you remove the Tax/VAT on an order? Impact Orders will then need to be refunded for tax if processed without the tax deducted. Resolution Follow the ...

    • OpenID Connect does not work with HTTP

      Version: Any Problem: When configuring PowerShell Universal OpenID Connect authentication, the server will return a 500 error when attempting to authenticate.  Root Cause Chrome 80 introduced new settings that require cross-site cookies to be secure. ...

    • ERR_HTTP2_INADEQUATE_TRANSPORT_SECURITY when accessing PowerShell Universal

      Version: ​Any Issue: When accessing PowerShell Universal with a Chromium-based browser such as Google Chrome or Microsoft Edge, you can encounter an error when HTTPS is enabled. The error will state ERR_HTTP2_INADEQUATE_TRANSPORT_SECURITY.  Root ...

    • KB0074 - Connecting to PSU API w/Windows Auth

      Scope This article applies only to PSU environments where Windows Authentication[1] is enabled and known to be working[2]. Problem You are not able to interact with the PSU instance using the Invoke-WebRequest PowerShell cmdlet even though logging in ...